When you provide us with any information, it will be handled and processed by one of our small team at Classic Sailing. If you want to learn more about who we are, check out our team page, or you can contact us for more information.
When you reserve a place on a voyage with one of our vessels, you agree for your information to be passed onto the relevant ship’s office for the purposes of your voyage. All sailing partners of Classic Sailing have signed a GDPR data sharing agreement which sets out conditions to abide by when handling your personal information. This agreement is complicit with GDPR and ensures that your information is handled responsibly and lawfully.
This policy explains when and why we ask for your personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998 and the UK GDPR 2021.
Classic Sailing is always striving to provide the best service for you, we have created our own Customer Charter which sets out our promise to you.
Read the full Classic Sailing Customer Charter Promise here.
Classic Sailing LTD is both your data controller and processor with regards to your personal information.
Registered Trademark under Trade Mark number: UK00003204653.
Established in 1996, we have been operating for over 25 years.
The registered and postal address is Classic Sailing Ltd, Mermaids, St Mawes, TR2 5AA.
You can contact us by email at firstname.lastname@example.org
Or by phone during office hours: +44 (0)1326 531234.
When you apply for a voyage, Classic Sailing and/or our Sailing Partners will need to assess your suitability for the trip before confirming your booking place to ensure your health and safety.
We do not collect personally identifiable information from children under the age of 18 years unless it has been provided by the parent or legal guardian for the purposes of joining one of our vessels for a voyage.
Classic Sailing does not hold credit card information. Stripe, a third party PCI compliant payment processor, handles all interactions with credit card information on our behalf. If you pay over the phone, then the card details will be entered directly by one of our team into the Stripe card processor and will never be stored elsewhere by Classic Sailing or Stripe.
We are required to collect the relevant sensitive data about you for the purposes of the contract (booking a voyage). If you do not provide us with this information when applying for your voyage, it may mean we will not be able to proceed with your booking, as such information may be required in order for the ship to keep you safe on board.
We require the personal and sometimes sensitive information in order to process your booking and confirm your voyage reservation. Information is also required in order to ensure your safety on board ship.
The Captain or Skipper is responsible for your safety during your trip, accuracy of the information you provide is therefore of high importance.
We do not collect any personal information which we do not need, any of the details which we collect will be relevant for the voyage you are booking.
You will receive marketing communication from us if you have:
-Name and Email Address-
We always ensure that your personal and sensitive information is kept secure and only kept for as long as necessary for the purpose for which they are used. If your details change before a voyage, please email us (and / or our Sailing Partner directly) at email@example.com. We will always update your personal information promptly and inform you of the changes made by you in writing.
We will retain your information for as long as needed to provide you with the services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, but for no longer than this. We will keep your information for a maximum of 7 years from our last communication with you, except in the case of being subscribed to our marketing emails.
You are always entitled to ask for a copy of any information we hold about you. If you wish to have a copy, please email us at firstname.lastname@example.org.
You can always opt out of emails or request deletion of your information from our system at any time;
Each and every third party processor we utilise has been checked for security and data processing agreements for each one have been signed.
Classic Sailing uses Google (including Tracking Code, Nethunt, GMail, Drive and Docs), Meta Pixel Code, Microsoft Outlook, NetHunt, RafflePress, Zapier, Cognito Forms, MailerLite, ACT, and Tidio Chat Service cookies to monitor the usage of our web pages. We also use Xero Accountancy Software and Stripe for payment processing. We also store data on secure physical servers with backups in secure online Cloud Storage through Sharepoint and Google Drive.
We will notify you if there is ever a breach of your personal information.
Cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
If you are unhappy with any aspect of how your information has been collected and/or used, you can make a complaint to the Classic Sailing Directors, by writing to email@example.com.
You can also report concerns to the national regulator, the Information Commissioner’s Office, by visiting ico.org.uk/concerns/handling.
From time to time this Policy will be updated to remain in line with the latest GDPR and privacy regulations. It is your responsibility to read our most up to date version. We will contact anyone whose contact details we hold with any materially significant alterations.
Any questions regarding this policy should be sent by email to firstname.lastname@example.org,
By writing to Classic Sailing, Mermaids, St Mawes, TR2 5AA,
Alternatively, you can telephone on +44 (0)1326 531234.